E2E Orchestration, Provisioning, and Management

Corporate CPEs Zero Touch Provisioning (ZTP)

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Corporate CPEs ZTP

Situation

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Corporate CPEs ZTP

Solution

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Corporate CPEs ZTP

Results

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1. Situation of Use Case

Corporate CPE´s provisioning challenges

Currently rendering a very agile, cost efficient and customized services for the cooperative, SME and Pymes segments has become a major challenge for the B2B areas of many CSP as many customer are evolving into a transformation journey demanding new digital services, those areas are facing some concerns as follow:

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Ensure the best customer experience managing the CSP´s processes to optimize performance and monetization
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Avoid the risk of losing customers for conventional or innovative services, when not fulfilling timely customer dynamic requirements
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Solve the time consuming manual and expensive process to provision, activate, monitor and assure services

2. Solution of Use Case

CPE´s Zero Touch provisioning

As a way to address and solve all above concerns, MAT as an agnostic automation framework performs all necessary workflows to carry out, initial set -up (day 0 & 1) of the multi – vendor, multi models CPE´s involved in the CSP´s network as well as subsequent automatic configuration(s) management leaving all customer services duly provisioned and in production. It also performs all necessary integration to 3rd party systems as vendor´s NMS or NE, CRM, Inventory systems, IPAM, …..etc. Automation includes among others:

  • Search and obtain all CPE´s parameters as: Model, type, OS version, traffic KPI´interfaces, memory and CPU usage, error parameters ….
  • Initial activation of the CPEs including configuration of days 0&1 as well subsequent configuration for new services individually or by customized groups
  • Configuration, performance and troubleshooting management
  • Reports of services verification, configuration changes, KPI´s ….etc
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3. Results of Use Case

Results of Implementing MAT

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No need to send technicians to the installation sites
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Time to revenue reduced to a few days
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Very flexible and agile network ready for new innovative services

A former desire of simplified, accurate  and cost efficient management of hyper heterogeneous and multivendor corporate network comes true after implementing MAT for the ZTP CPE´s case, not only the elimination of the need to send technicians to the installation sites in which CPE´s provisioning time decreased from days to minutes or the time to revenue which where also reduced to a few days but also MAT implementation allowed the transformation journey of many corporate customer supporting a very flexible and agile network ready for new innovative  services to deploy which in turn into a leading position the B2B areas of services providers as a trustful partner to join them in their digital transformation journey.