1. Situation of Use Case
E2E ORCHESTRATION, PROVISIONING AND MANAGEMENT
Corporate CPEs Zero Touch Provisioning (ZTP)
Corporate CPE’s provisioning challenges
Currently rendering a very agile, cost efficient and customized services for the cooperative, SME and Pymes segments has become a major challenge for the B2B areas of many CSP as many customer are evolving into a transformation journey demanding new digital services, those areas are facing some concerns as follow:
Ensure the best customer experience managing the CSP's processes to optimize performance and monetization
Avoid the risk of losing customers for conventional or innovative services, when not fulfilling timely customer dynamic requirements
Solve the time consuming manual and expensive process to provision, activate, monitor and assure services
2. Solution of Use Case
CPE’s Zero Touch provisioning
As a way to address and solve all above concerns, MAT as an agnostic automation framework performs all necessary workflows to carry out, initial set -up (day 0 & 1) of the multi – vendor, multi models CPE’s involved in the CSP’s network as well as subsequent automatic configuration(s) management leaving all customer services duly provisioned and in production. It also performs all necessary integration to 3rd party systems as vendor’s NMS or NE, CRM, Inventory systems, IPAM, …..etc. Automation includes among others:
3. Results of Use Case
Results of Implementing MAT
No need to send technicians to the installation sites
Time to revenue reduced to a few days
Very flexible and agile network ready for new innovative services
A former desire of simplified, accurate and cost efficient management of hyper heterogeneous and multivendor corporate network comes true after implementing MAT for the ZTP CPE’s case, not only the elimination of the need to send technicians to the installation sites in which CPE’s provisioning time decreased from days to minutes or the time to revenue which where also reduced to a few days but also MAT implementation allowed the transformation journey of many corporate customer supporting a very flexible and agile network ready for new innovative services to deploy which in turn into a leading position the B2B areas of services providers as a trustful partner to join them in their digital transformation journey.
