What are your most important responsibilities and challenges as the Training Services Manager at Iquall Networks?
Getting knowledge across to everyone, tailored to each individual’s different roles and skills. It’s crucial to communicate the same information in different ways, adapting to the listener in each case.
One of the major challenges I have faced is the difficulty of making an asynchronous training tool like ILP (Iquall Learning Portal) available. ILP allows Iquall to reach all users in a scalable way, regardless of their location and the time they are in. We have had to carefully analyze how each MAT user, based on their profile and role, could progress at their own pace through different certification paths and the unique use of MAT for all of them.
Why did you choose Iquall as your development place, and what keeps you choosing it?
Flexibility and camaraderie. These are the keywords for me. The same flexibility that Iquall presents to clients in every project we deliver is perceived in the day-to-day operations within the company. It’s a company where helping those around you is part of the culture—no egos or envy. Everyone tries to assist others because they understand that we’re all heading in the same direction. Working in such a “clean” work environment is not something common in the business reality for many people.
What was or is the biggest challenge you had or have to face?
Being with Iquall for over a decade, I’ve been fortunate to experience many different phases of the company. As part of the flexibility the company provides, I’ve had to adapt through various positions and departments, meeting the specific needs of each moment in the evolution of Iquall. While some changes can be challenging as they push me out of my comfort zone, they have helped me evolve and understand the company, clients, and the market from different perspectives. Despite the occasional need for reinvention, I always embrace it eagerly as it allows me to live new experiences and never get bored.
What is the main value proposition the Network Automation Services team offers customers?
Clearly, the experience of many of our collaborators. When I say experience, I’m not only referring to the number of years working in this market but also to the various roles each of us has had in the past. Having people who have worked not only in technology consulting or service integrators but also in vendors or operators gives us a comprehensive view of what the customer wants or expects from each project. This is evident in the relationship and the way we approach each use case, support, workshop, or training we deliver because we can easily empathize with their problems and needs, having been “on the other side” for many years. This is a significant differentiator between Iquall and our competitors.
In this hybrid context, how do you organize and motivate your team?
First of all, I encourage my team to see each other’s faces, making them feel like they are talking to a person on the other side and not just a screen. Initially, turning on the camera at home felt strange and uncomfortable, but fortunately, it’s pretty natural today. I always ensure I can connect with my team several times a week for specific topics, even if they could be discussed through corporate chat. This is key to maintaining that sense of belonging and that we are not isolated cells working separately.
It’s also important that some of these remote discussions don’t stay solely professional and always allocate a few minutes to ask how the weekend was or what plans everyone has. These can be considered “kitchen or hallway conversations” from when you share physical space. This helps the team feel united and prevents it from becoming monotonous to sit in front of the computer every day from a different part of the world.
What is an interesting fact about you that people may not know today?
As I mentioned earlier, I’ve been with Iquall for over 10 years, during which both the company and I have evolved. This evolution has occurred not only over time but also across space. While I started with Iquall in Buenos Aires (Argentina), the company’s growth led me to travel the world, allowing me to meet many people, experience different cultures, and live in various countries for years while providing the necessary services at each location. Therefore, working remotely using video conferencing is not something new for me; it’s been part of my DNA for many years, thanks to Iquall. The summary of my journey with Iquall Networks, counting only the places where I officially based my life for several years, is:
- 2 Hemispheres
- 2 Continents (America and Europe)
- 3 Countries (Argentina, United States, and Spain)
- 4 Cities (Buenos Aires, Boston, Miami, Barcelona)
The count would be much higher if we also included the places where I had to travel to meet clients, carry out projects, deliver courses, etc. And the best part is that I’m sure this count will continue to rise in the coming years, bringing new challenges and joint learnings.