Leading Telco Transformation: Iquall Networks in TM Forum’s 2025 Catalysts
In today’s telecom ecosystem, collaboration sets the pace of innovation. TM Forum’s Catalyst program has become one of the industry’s most impactful spaces to test, validate, and co-create transformative solutions for the future of connectivity.
In 2025, Iquall Networks is participating in four Catalyst initiatives through our Iquall Innovation Lab, tackling critical challenges such as customer experience, operational efficiency, smart CapEx, and GenAI adoption. Each project reflects our ongoing commitment to building autonomous, interoperable, and value-driven networks.
CX Optimization via AI-driven SOC over Autonomous Networks
Detecting and resolving issues before customers notice. Championed by Claro Colombia, Claro Brasil, and Libyana Mobile, this Catalyst introduces a new generation of AI-powered Service Operations Centers (SOCs) capable of identifying, diagnosing, and resolving service issues before they reach the customer. Through a cross-domain data mediation layer, the SOC aggregates alarms, KPIs, logs, and customer-centric metrics like QoE, complaints, and churn risk to prioritize actions that truly impact experience.
The architecture leverages TM Forum Open APIs for seamless integration across brownfield environments and enables real-time automation to support scalable, customer-centric operations.
Iquall Networks contributes with expertise in autonomous orchestration, cross-domain automation logic, and operational modeling focused on experience impact—ensuring alignment with TM Forum’s Autonomous Networks Level 4 vision. We also support governance and feedback loops that improve operational intelligence.
The Catalyst also includes the contributions of Inetum and VIAVI, who enhance the technical foundation of the solution.
Agent Fabric – Phase II
From fragmented automation to collaborative intelligence. Backed by Deutsche Telekom, China Unicom, Orange, du, and Indosat Ooredoo Hutchison, this Catalyst advances the concept of agent-based autonomy. It replaces fragmented automation with a collaborative, multi-vendor ecosystem of autonomous agents working seamlessly across RAN, transport, and core.
Each agent is responsible for a specific function and communicates with others to coordinate detection, diagnosis, and remediation of incidents. The plug-and-play architecture supports rapid integration and scalability, turning individual scripts into interoperable building blocks.
Iquall Networks plays a central role in designing orchestration logic, building agent communication flows, and enabling reliable, governed execution using MAT Suite. Our platform ensures every process is auditable, secure, and aligned with the operator’s strategic goals.
This initiative is also powered by CGI, Huawei, Infosys, Intracom Telecom, and MEF.DEV, all contributing to a unified, intelligent automation fabric.
AI-ML Smart Network CapEx – Phase II
Smarter investments: using AI to guide network expansion. Championed by Telefónica, Ooredoo, and Safaricom, this Catalyst expands the smart CapEx model—originally designed for the radio access network—into transport and core domains. The solution combines AI, big data, and geo-contextual analytics to model network demand and plan investments with greater accuracy.
Through spatio-temporal forecasting and constraint-based optimization, the Catalyst simulates rollout scenarios that balance investment cost, capacity needs, and QoE. The result: 15–25% estimated CapEx savings and measurable improvements in energy and operational efficiency.
Iquall Networks contributes by leveraging T-Flow to orchestrate the deployment of NodeBs and OLTs. This orchestration layer not only automates rollout execution, but also feeds real-time network data back into the forecasting models—closing the loop between planning, execution, and learning.
Project partners also include Locatium.AI and Minsait Brasil LTDA, who provide capabilities in geo-intelligence and AI analytics.
Harnessing GenAI’s Business Value – Phase III
GenAI with purpose: turning simulation into action. With leadership from China Mobile, stc, Vodafone, and Indosat Ooredoo Hutchison, this Catalyst explores the application of Generative AI, large language models (LLMs), and digital twins to modernize field maintenance engineering (FME) across both mobile and fixed services.
The project introduces GenAI agents that assist engineers by diagnosing service degradation, identifying root causes, and estimating Expected Demand Not Served (EDNS). In home broadband contexts, these agents also support testing and provisioning tasks. Aligned with TM Forum’s Autonomous Operations Maturity Model (AOMM) and ETSI’s ZSM framework, the initiative aims to simplify network operations while boosting ROI, reducing churn, and improving customer satisfaction.
Iquall Networks contributes through the integration of the MAT Framework, which enables precise business value measurement across use cases. This layer connects technical performance with business KPIs, enabling operators to evaluate the real impact of AI-driven automation.
Key technology contributors include Huawei and Makman Technology Consulting, complementing the Catalyst’s AI, orchestration, and data modeling capabilities.
Catalyst by Catalyst: Building the Future of Telecom
Our participation in these four Catalysts reaffirms a core belief: telecom transformation isn’t just about adopting new technologies—it’s about enabling new ways of operating, collaborating, and creating value.
At Iquall Networks, we remain committed to a network vision that’s open, autonomous, and strategically aligned to customer impact.
Because we believe the future is built, Brick by Brick.
